SBV Services Careers Control Room Officer Midrand Apply Now

Apply for the Control Room Officer job at SBV Services in Midrand. Permanent logistics role requiring PSIRA Grade C, control room experience, and strong communication skills.

Based in Midrand, this permanent opportunity places you at the heart of logistics and operational excellence. You’ll play a critical role in ensuring that daily transport runs, client deliveries, and risk management protocols are executed smoothly, safely, and efficiently.

This is more than just a monitoring role—it’s about being the central communication hub that keeps operations running seamlessly.

What This Role Is All About

As a Control Room Officer, you will be responsible for overseeing logistics movements, monitoring vehicle routes, and ensuring that all operations align with strict service level agreements (SLAs). You’ll act as a key link between teams on the ground, internal departments, and clients—making sure everyone stays informed and operations remain uninterrupted.

Your ability to multitask, communicate clearly, and respond quickly to changing situations will be essential in this position.

Your Key Responsibilities

1. Real-Time Communication & Stakeholder Engagement

A big part of your role will involve maintaining strong communication with both internal teams and external clients.

You will:

Keep customers updated on team arrivals and service timelines via phone and email
Relay critical information to the Team Controller: Logistics in line with standard operating procedures
Follow structured radio communication protocols to ensure clarity and consistency
Maintain a detailed call log register for all incoming and outgoing client interactions

Your communication skills will directly impact customer satisfaction and operational transparency.

2. Monitoring Logistics Operations

You will actively oversee all logistics and specie runs, ensuring that operations are executed as planned.

This includes:

Tracking route execution and verifying that all vehicles follow planned routes
Monitoring deviations such as delays, distance discrepancies, or route changes
Ensuring all routes depart on time and escalating any delays immediately
Adjusting geo-fencing systems to improve route efficiency and accuracy

3. Risk Management & Incident Reporting

In a high-security logistics environment, risk awareness is critical. You will work closely with the Risk Department to ensure all incidents are handled professionally and promptly.

Your duties will include:

Reporting incidents immediately to relevant managers
Recording all panic activations with precise time and location details
Supporting business continuity plans during disruptions
Gathering and sharing accurate incident information with stakeholders

This aspect of the role ensures safety, compliance, and operational continuity.

4. Ensuring SLA Compliance

Meeting service level agreements is a top priority. You will help ensure that all client commitments are fulfilled efficiently.

You will:

Inform clients in advance about delivery and collection times
Monitor turnaround times and recommend improvements
Track delivery targets and escalate any performance issues
Identify process delays and suggest corrective actions

Your insights will directly contribute to improved service delivery and customer satisfaction.

5. Equipment & System Monitoring

To keep operations running smoothly, you’ll need to ensure that all control room systems and equipment are functioning properly.

Responsibilities include:

Verifying that all systems are operational at the start of each shift
Reporting technical faults immediately
Updating systems with live operational data

A proactive approach here helps prevent downtime and operational disruptions.

6. Supporting Quality & ESG Standards

You will play a role in maintaining high operational standards aligned with ISO quality requirements.

This includes:

Following ISO 9001:2015 quality management guidelines
Ensuring all processes meet compliance standards
Supporting ESG (Environmental, Social, and Governance) initiatives within the organisation

This ensures that the company maintains a strong reputation for quality and responsibility.

7. Driving Team Culture & Change

Beyond daily tasks, you’ll contribute to building a positive and productive work environment.

You will:

Promote company values and foster team collaboration
Act as a change ambassador during process updates or system improvements
Help integrate different business units into a seamless workflow
Participate in workshops, meetings, and training sessions

Your ability to adapt and lead during change will be highly valued.

What You Need to Qualify

Education

Grade 12 (Matric) or equivalent qualification

Certifications & Skills

PSIRA Grade C Control Room Operator registration
Basic computer literacy (essential for system monitoring and reporting)

Key Skills & Personal Attributes

This role requires a unique combination of technical ability and personal resilience.

Logical Thinking & Decision-Making

You should be able to assess situations quickly, use sound judgment, and make decisions based on available information. While some decisions will follow standard guidelines, you must also know when to escalate more complex issues.

Persistence & Resilience

Working in a control room can be demanding. You need the energy and determination to stay focused, solve problems, and push through challenges until tasks are completed successfully.

Communication Skills

Clear and professional communication is essential—whether you’re speaking to clients, coordinating with drivers, or reporting incidents.

Attention to Detail

Small errors can lead to major operational issues. Your ability to track details accurately will make a significant difference.

Why This Opportunity Matters

This role offers more than just a job—it’s a chance to build a career in logistics, security operations, and control room management.

By joining SBV Services, you’ll gain:

Hands-on experience in a high-performance operational environment
Exposure to advanced logistics and monitoring systems
Opportunities to grow within a structured and reputable organisation

If you’re looking for a stable, long-term opportunity where you can apply your operational skills, grow professionally, and make a real impact, this Control Room Officer position is worth considering.

It’s ideal for individuals who are disciplined, detail-oriented, and ready to take responsibility in a dynamic logistics environment.

Apply here for control room officer vacancy