Full Job Description:
Listing Reference: 022798
Listing Status: Online – Don’t miss this opportunity!
Apply By: 7 December 2025 – Secure your future today.
Position Summary:
Your Gateway to a Vibrant Retail Career
Industry: Wholesale & Retail Trade – A dynamic and ever-evolving sector at the heart of consumer engagement.
Job Category: Other: Matriculants/Graduate/No Experience – This role is specifically designed for enthusiastic individuals eager to begin their professional journey. Whether you’re a recent high school graduate, a university graduate seeking practical experience, or simply someone looking to make a career change, we welcome your application. This is an unparalleled chance to gain invaluable experience in a leading retail environment.
Location: Pretoria – Immerse yourself in the bustling heart of South Africa’s capital city, contributing to the local community and serving its diverse population.
Contract: Permanent – We believe in investing in our people. This is not just a job; it’s an opportunity to build a stable and progressive career with a company that values long-term commitment and growth.
Remuneration: Market Related – We offer a competitive salary package that reflects your dedication and contribution, ensuring you are fairly rewarded for your hard work and commitment.
EE Position: Yes – Clicks Group is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We actively encourage applications from designated groups as we strive for equitable representation across all levels of our organization.
About Our Company: Clicks Group – More Than Just a Retailer
The Clicks Group is a leading health, beauty, and wellness retailer with a rich history of serving South African communities. With a vast network of stores across the country, we are dedicated to making a positive impact on people’s lives by providing access to quality products and exceptional service. Our commitment extends beyond just transactions; we aim to foster a sense of well-being and confidence in every customer who walks through our doors. As an employer, we pride ourselves on creating a supportive and engaging work environment where individuals can thrive, develop new skills, and build meaningful careers. Joining Clicks means becoming part of a family that values innovation, customer satisfaction, and community engagement. We offer extensive training and development programs designed to empower our employees to reach their full potential and contribute to the continued success of our brand.
Introduction: Your Passion, Our Purpose – Shaping Exceptional Customer Experiences
Are you an individual who radiates positive energy and possesses an innate passion for service excellence? Do you genuinely enjoy connecting with people and have a natural ability to make them feel valued and heard? Are you confident in your communication skills, capable of engaging effectively with a diverse range of customers, understanding their needs, and guiding them towards solutions? If your answer is an enthusiastic “yes,” then an incredibly exciting and fulfilling opportunity awaits you within a vibrant Clicks store!
We are actively seeking a dedicated and enthusiastic Shop Assistant / Cashier to join our dynamic team. In this pivotal role, you will report directly to the Store Manager, playing a crucial part in the daily operations and overall success of our store. This isn’t just a job; it’s a phenomenal stepping stone and a fantastic opportunity to launch, or significantly advance, a rewarding and impactful career within the dynamic and ever-evolving retail sector. You will be at the forefront of our customer interactions, embodying the Clicks brand and helping us deliver on our promise of making people “feel good and pay less.”
Job Description:
The Heart of Customer Engagement and Operational Excellence
The core purpose of the Shop Assistant / Cashier role is to consistently deliver an exceptional standard of service excellence. This is achieved through a multi-faceted approach that encompasses highly efficient customer service interactions, meticulous execution of point-of-sale (POS) operational activities, and effective merchandising practices within the store environment. Ultimately, every action undertaken in this role is designed to culminate in a consistently positive and memorable customer experience, reinforcing their loyalty to the Clicks brand. You will be the face of Clicks, ensuring that every customer leaves feeling satisfied and valued.
Job Objectives: Key Responsibilities and Performance Areas
To achieve the overarching job purpose, the Shop Assistant / Cashier will be responsible for a series of critical objectives, each contributing to the smooth operation of the store and the satisfaction of our customers:
- Efficient POS Operational Activities: You will be tasked with executing all operational activities at the point of sale in a timely, accurate, and efficient manner. This includes, but is not limited to, processing sales transactions swiftly, handling returns and exchanges smoothly, and ensuring the queue moves steadily. Your efficiency directly contributes to a positive customer flow and reduced waiting times.
- Accuracy in Transactions and Clubcard Rewards: Maintaining exceptionally high levels of accuracy is paramount. This involves precise scanning of merchandise, ensuring correct pricing is applied, and meticulously collecting payments for goods purchased using various methods. Furthermore, you will be responsible for accurately actioning Clicks ClubCard rewards, discounts, and vouchers, ensuring customers receive the full benefits of their loyalty. Attention to detail in this area prevents discrepancies and builds customer trust.
- Safe Handling of Cash: The responsible and safe handling of cash is a non-negotiable objective. You will adhere strictly to all company policies and procedures regarding cash management, including accurate cash counting, secure handling of cash floats, and proper reconciliation at the end of your shift. Maintaining the integrity of our financial operations is a critical aspect of this role.
- Proactive ClubCard Promotion and Enrollment: You will play a vital role in actively promoting the invaluable Clicks ClubCard program to every customer. This involves clearly articulating the benefits of membership, such as exclusive discounts, points accumulation, and personalized offers. A key objective is to proactively enroll new ClubCard members, contributing significantly to achieving the store’s ClubCard participation targets. Your enthusiasm for the program will drive membership growth and enhance customer loyalty.
- Promotional Awareness and Sales Impact: A crucial aspect of your role will be to effectively make customers aware of ongoing promotions, special offers, and new product launches. By actively communicating these exciting opportunities, you will positively influence sales figures and ensure customers feel informed and empowered to make cost-effective choices. Your efforts directly contribute to helping customers “feel good and pay less,” a core tenet of the Clicks brand promise. This also involves guiding customers to relevant product categories and assisting them in making informed purchasing decisions.
- Maintaining Merchandising Standards: While your primary focus is at the till point, you will also play a supporting role in maintaining the overall presentation of the store. This includes ensuring that products are neatly displayed, shelves are adequately stocked, and the store environment remains clean and inviting. A well-merchandised store enhances the customer’s shopping experience and makes it easier for them to find what they need.
- Product Knowledge and Assistance: Over time, you will develop a foundational understanding of the products sold within the store. This knowledge will enable you to answer basic customer queries, guide them to specific product locations, and offer helpful suggestions, further enhancing their shopping experience.
- Adherence to Store Procedures and Policies: You will consistently adhere to all Clicks Group policies, procedures, and operational guidelines. This includes health and safety regulations, security protocols, customer service standards, and any other directives from store management. Compliance ensures a safe, efficient, and professional working environment for everyone.
- Team Collaboration and Support: You will be an integral part of the store team, working collaboratively with colleagues to achieve common goals. This involves offering assistance where needed, communicating effectively with team members and management, and fostering a positive and supportive work atmosphere. Teamwork is essential for delivering seamless service and ensuring the store runs smoothly.
- Problem-Solving and Conflict Resolution: While not a primary focus, you will occasionally encounter customer queries or minor issues that require a calm and solutions-oriented approach. Your ability to effectively listen, empathize, and either resolve the situation or escalate it appropriately to management will be valuable in maintaining customer satisfaction.
This comprehensive role offers an unparalleled opportunity to develop a diverse skill set, engage with a wide range of people, and contribute directly to the success of a leading retail brand. If you are ready to embrace a challenging yet incredibly rewarding career, we encourage you to apply and become a vital part of the Clicks family!
Job Title: Retail Ambassador – Merchandising and Customer Experience
As a vital member of our retail team, the Retail Ambassador plays a pivotal role in ensuring our customers receive an unparalleled shopping experience. You will be the welcoming face of our brand, a proactive and approachable individual who embodies our commitment to friendly and professional service. Your presence on the shop floor will be instrumental in creating an inviting and inspiring environment for all who visit.
A core responsibility of this role involves the meticulous execution and maintenance of all merchandising and general housekeeping duties. This includes adhering strictly to established store standards and visual merchandise guidelines, ensuring that our products are presented attractively, logically, and in a way that maximizes their appeal. From product placement and display integrity to ensuring a pristine and organized shopping space, your attention to detail will directly contribute to our store’s overall aesthetic and operational excellence.
Beyond the physical upkeep of the store, you will be a proactive champion of excellent service continuity. This entails a personal commitment to continuous development, actively seeking to deepen your product knowledge across our extensive range of health and beauty offerings. Your expertise will not only enhance your ability to assist customers but also empower you to effectively share critical product information and best practices with relief staff, ensuring a consistent high standard of service even in your absence.
Ultimately, your role is instrumental in supporting the Group’s overarching vision: to firmly establish ourselves as the customer’s first-choice health and beauty retailer. You will achieve this by actively living and passionately driving the company’s core values in every interaction and task. This means demonstrating integrity, empathy, innovation, and a genuine desire to exceed customer expectations, thereby fostering loyalty and trust.
To effectively serve our diverse customer base, you will be expected to maintain continuously updated knowledge regarding all products, their specific ranges, ongoing promotions, and upcoming events. This comprehensive understanding will enable you to confidently and accurately provide customers with the precise information they require, empowering them to make informed purchasing decisions and fostering a sense of confidence in our brand.
Minimum Requirements:
To be considered for this exciting opportunity, candidates must demonstrate a solid foundation of essential qualifications and relevant experience.
Qualifications and Experience:
- Essential: A Grade 12 certificate is a mandatory requirement, demonstrating a fundamental level of educational attainment.
Skills, Abilities, and Job-Related Knowledge:
Beyond formal qualifications, we seek individuals possessing a specific set of practical skills and pertinent knowledge:
- Basic Math Calculations: Proficiency in fundamental mathematical operations is crucial for tasks such as handling transactions, inventory checks, and understanding pricing structures.
- Retail/FMCG Background and Understanding of Merchandising and Promotions Principles: Ideal candidates will bring prior experience within a retail or Fast-Moving Consumer Goods (FMCG) environment, coupled with a practical understanding of effective merchandising techniques and the strategic principles behind promotional activities.
- Understanding of Stock Management Procedures: Knowledge of basic stock control, rotation, and inventory management processes is essential to ensure product availability and minimize waste.
- Knowledge of Customer Service Excellence: A proven understanding of what constitutes outstanding customer service, including active listening, problem-solving, and a customer-first mindset, is paramount.
- Planning and Organizing Skills: The ability to effectively plan daily tasks, prioritize responsibilities, and maintain an organized workspace is vital for efficiency and productivity.
- Problem-Solving Skills: Candidates should possess the aptitude to identify issues, analyze situations, and propose practical solutions independently or as part of a team.
- Strong Customer Orientation: A genuine passion for serving customers and an innate desire to meet their needs and expectations is at the heart of this role.
- Good Communication Skills: Excellent verbal and interpersonal communication skills are required for clear and engaging interactions with both customers and colleagues.
- Computer Literacy: Basic computer skills are necessary for utilizing point-of-sale systems, accessing product information, and engaging with internal communication platforms.
- Numeracy Skills: An ability to work comfortably with numbers, including calculations, data interpretation, and financial transactions.
Competencies:
The successful candidate will demonstrate a range of key behavioral competencies that align with our company culture and contribute to overall team success:
- Relating and Networking: The ability to build rapport, establish positive relationships with customers and colleagues, and contribute to a collaborative working environment.
- Following Instructions and Procedures: Adherence to company policies, operational guidelines, and direct instructions to maintain consistency and efficiency.
- Delivering Results and Meeting Customer Expectations: A strong drive to achieve targets, fulfill responsibilities, and consistently provide a high level of service that satisfies and delights our customers.
- Working with People: A collaborative spirit, demonstrating respect, empathy, and the ability to contribute effectively within a team setting.
- Persuading and Influencing: The capacity to articulate product benefits, offer recommendations, and guide customer choices in a helpful and engaging manner.
- Planning and Organising: Proactive approach to managing workload, prioritizing tasks, and ensuring an orderly and efficient workflow.
- Coping with Pressures and Setbacks: Resilience and adaptability when faced with challenging situations, maintaining composure and a positive attitude under pressure.
Important Application Information:
Kindly note that due to the anticipated volume of applications, only applicants who precisely meet the stated minimum requirements will be contacted for further consideration. We appreciate your understanding in this regard.
We are steadfastly committed to upholding and actively promoting the principles of Employment Equity in all our recruitment and selection processes. We encourage applications from all qualified individuals, recognizing the value of diversity in our workforce.
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