Safetycloud Learner – Learning & Development, Midrand

Closing Date: January 5, 2026

Job Purpose:

We are seeking a highly organized, meticulous, and proactive individual to join our team as a Learner Support Administrator. This pivotal role is responsible for providing comprehensive administrative and coordination support to our diverse population of learners across all business entities. The successful candidate will play a critical role in ensuring the seamless operation of our learning programs, from initial onboarding to successful completion. This involves maintaining impeccable record-keeping, delivering responsive and empathetic learner support, and meticulously upholding all internal policies and a myriad of legislative and regulatory requirements that govern our educational initiatives. By ensuring efficient administrative processes and dedicated learner assistance, this role directly contributes to the success and compliance of our entire learning ecosystem.

Key Responsibilities:

Learner Administration:

• Comprehensive Record Management: Take ownership of maintaining complete, accurate, and fully compliant learner records across all organizational entities. This includes, but is not limited to, personal details, academic progress, attendance logs, assessment results, and portfolio submission dates. Meticulous attention to detail is paramount to ensure data integrity and audit readiness.
• Onboarding and Registration Facilitation: Actively support the smooth and efficient onboarding and registration process for all new learners. This may involve guiding them through necessary paperwork, explaining program requirements, and ensuring all initial administrative hurdles are cleared promptly and accurately.
• Progress and Performance Tracking: Proactively track and monitor learner progress through various stages of their programs. This includes diligently recording attendance, monitoring assessment submissions, tracking the completion of key milestones, and ensuring timely submission of required portfolios. Regular reporting on these metrics will be a core responsibility.
• Learnership Documentation and Compliance Expertise: Provide expert assistance with all learnership documentation, ensuring accuracy and adherence to specific reporting guidelines and complex compliance requirements set forth by relevant regulatory bodies. This involves a deep understanding of the intricacies of learnership programs.
• Effective Learner Communication and Support: Serve as a primary point of contact for learners, communicating effectively and empathetically regarding their learnership journey. Provide proactive support in addressing learnership-related queries, troubleshooting challenges, and offering guidance to ensure their success and well-being.
• Reporting and Data Analysis: Prepare comprehensive reports, detailed spreadsheets, and insightful status updates for key stakeholders within HR and various line management teams. These reports will provide critical data on learner progress, compliance status, and overall program effectiveness, aiding in strategic decision-making.
• Query Resolution and Issue Escalation: Efficiently respond to a wide range of learner queries, providing accurate information and timely resolutions. When issues fall outside the scope of direct resolution, skillfully escalate them to the appropriate personnel or departments, ensuring timely and effective problem-solving.
• B-BBEE Audit and Regulatory Compliance: Guarantee that all learner files are meticulously maintained and meet the rigorous standards required for B-BBEE audits and other relevant regulatory bodies at all times. This requires a thorough understanding of compliance frameworks and a proactive approach to document management.

General HR Support:

• Departmental Administrative Assistance: Provide invaluable administrative support to the broader HR department, contributing to the efficient functioning of the team. This encompasses diverse tasks such as accurate data capturing, assisting with HR system support and maintenance, and providing administrative assistance related to various HR policies and procedures.
• Data Integrity and Compliance for HR Records: Maintain clean, accurate, and fully compliant employee and learner records within the HR system. This commitment to data integrity is crucial for legal compliance, reporting accuracy, and effective HR management.
• Responsive Request Handling and Escalation: Efficiently handle learner and employee requests within defined scope, ensuring a professional and timely response. Recognize when requests require specialist intervention and confidently escalate them to the appropriate HR team members or external resources as needed.
• Collaborative Teamwork and Shared Objectives: Work proactively and collaboratively with other HR team members to achieve shared departmental objectives and meet critical deadlines. Foster a spirit of teamwork and mutual support to enhance overall HR effectiveness.
• Task Prioritization in Joint Projects: Demonstrate excellent prioritization skills when working on joint projects with other HR colleagues, ensuring that individual contributions align with overall project goals and timelines, leading to successful project completion.
• Process Improvement and Knowledge Sharing: Actively contribute to ongoing process improvements within the HR team, identifying opportunities for greater efficiency and effectiveness. Champion effective information sharing, ensuring that critical knowledge and best practices are disseminated appropriately across the department.

Qualifications:

• Matriculation Certificate: A valid National Senior Certificate (Grade 12) is a fundamental prerequisite for this position, demonstrating foundational academic achievement.
• Relevant Tertiary Qualification (Preferred): A completed or in-progress qualification in a relevant field such as Management Assistant, Business Management, Human Resources, or a closely related discipline is highly desirable. This demonstrates a foundational understanding of key administrative and organizational principles.

Experience:

• Administrative Experience (Advantageous): Previous experience in a dedicated administrative position, particularly within a fast-paced or educational environment, would be a distinct advantage. This indicates a pre-existing familiarity with administrative processes and an ability to quickly adapt to the demands of the role.

Skills & Knowledge:

• Exceptional Administrative and Organizational Skills: Demonstrated superior administrative and organizational capabilities, including the ability to manage multiple tasks simultaneously, prioritize effectively, maintain meticulous records, and ensure a high level of accuracy in all duties.
• Proficiency in Microsoft Office Suite: Strong working knowledge and proficiency in using Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, is essential for daily tasks and reporting.
• Excellent Communication Skills (Verbal and Written): Outstanding verbal and written communication skills are critical for effectively interacting with learners, HR colleagues, and management, both in formal reports and informal daily interactions.
• Attention to Detail: An unwavering commitment to accuracy and a keen eye for detail are paramount, especially when dealing with learner records and compliance documentation.
• Problem-Solving Ability: The capacity to identify and analyze problems, develop practical solutions, and exercise sound judgment in decision-making is highly valued.
• Customer Service Orientation: A strong commitment to providing excellent customer service and support to learners, ensuring their needs are met with professionalism and empathy.
• Adaptability and Flexibility: The ability to adapt to changing priorities and workflows in a dynamic environment, demonstrating flexibility and a proactive approach to new challenges.
• Confidentiality and Discretion: A proven ability to handle sensitive information with the utmost confidentiality and discretion, adhering to all data protection and privacy regulations.

Core Competencies and Technical Proficiency:

A comprehensive understanding and practical application of African labour legislation are paramount, ensuring compliance and fostering a fair and equitable working environment. This expertise is complemented by a deep commitment to the principles of Broad-Based Black Economic Empowerment (B-BBEE), actively contributing to a more inclusive and representative South African economic landscape.

Proficiency across the Microsoft Office Suite is essential, specifically demonstrating advanced skills in Word for document creation and formatting, Excel for data analysis and financial modeling, Outlook for efficient communication and calendar management, and PowerPoint for crafting compelling presentations. This technical aptitude ensures seamless integration into modern professional workflows.

Analytical Acumen and Problem-Solving Prowess:

The ability to dissect complex information, identify root causes, and formulate effective solutions is a hallmark of strong analytical and problem-solving skills. This involves a methodical approach to challenges, leveraging data and critical thinking to drive informed decision-making and overcome obstacles efficiently.

Communication and Attention to Detail:

Exceptional written and verbal communication skills are fundamental for effective collaboration and clear articulation of ideas. This includes the ability to convey complex information succinctly, adapt communication style to diverse audiences, and foster positive interpersonal relationships. Furthermore, a consistently high attention to detail is critical, ensuring accuracy, precision, and the avoidance of errors in all tasks and deliverables, ultimately contributing to high-quality outcomes.

Teamwork and Time Management:

The capacity to seamlessly work collaboratively within a team environment is crucial, fostering a spirit of mutual support and shared responsibility. Alongside this, the proven ability to manage deadlines effectively is vital, demonstrating strong organizational skills, prioritization, and the commitment to delivering projects on time and within scope, even under pressure.

Personal Attributes and Professional Demeanor:

• Reliability, accountability, and professionalism are core tenets, embodying a strong work ethic, taking ownership of responsibilities, and consistently upholding the highest ethical standards.
• A service-oriented mindset with a consistently positive attitude is essential, fostering strong client and colleague relationships and approaching challenges with enthusiasm and a constructive outlook.
• The utmost discretion is exercised when handling confidential information, demonstrating integrity, trustworthiness, and a commitment to maintaining privacy and security.
• A proactive approach is embraced, consistently seeking opportunities for improvement and anticipating needs. This is coupled with a genuine eagerness to learn and an openness to constructive feedback, demonstrating a commitment to continuous personal and professional development.
• A strong sense of ownership and follow-through is paramount, ensuring that tasks are not just initiated but meticulously completed, seeing commitments through to their successful conclusion.

Other Important Considerations:

In line with our commitment to diversity and inclusion, preference will be given to Employment Equity candidates. This initiative underscores our dedication to creating a workforce that reflects the rich tapestry of our society and promotes equitable opportunities for all.

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