General Assistant-UFS

Job Title: Retail Sales and Operations Associate

Job Summary:

As a Retail Sales and Operations Associate, you will be a vital member of our team, contributing significantly to both the operational efficiency of the store and the exceptional experience of our customers. This dynamic role requires a blend of meticulous attention to detail in handling merchandise, proactive engagement with customers, and a collaborative spirit to support the overall sales effort. You will be instrumental in ensuring our sales floor is consistently well-stocked, visually appealing, and that every customer interaction is positive and informative.

Key Responsibilities:

I. Stocking and Merchandising Operations: The Backbone of Our Retail Presentation

• Receiving and Processing Incoming Shipments: Accurately and efficiently receive, unpack, and meticulously inspect all incoming product shipments. This involves a thorough verification process to ensure the product count precisely matches the delivery paperwork, identifying and reporting any discrepancies promptly to management. You will be responsible for carefully handling merchandise to prevent damage during the unpacking process.
• Sales Floor Replenishment and Presentation: Strategically and efficiently stock the sales floor throughout the day, ensuring all displays and shelves are continuously replenished to maximize product availability and prevent out-of-stock situations. This requires proactive monitoring of inventory levels and anticipating customer demand. Your efforts directly contribute to a seamless shopping experience for our customers.
• Accurate Pricing and Signage: Guarantee that all products are clearly and accurately priced with the correct signage and tags. This involves diligently checking for pricing consistency, applying promotional labels when necessary, and ensuring all product information is current and easy for customers to understand. Accuracy in pricing is paramount for customer trust and operational integrity.
• Visual Merchandising Excellence: Execute basic visual merchandising tasks to maintain a neat, attractive, and brand-consistent sales floor. This includes ensuring displays are organized, products are faced correctly, and all visual elements adhere to established company standards and guidelines. Your keen eye for aesthetics will help create an inviting and engaging shopping environment.
• Maintain a Clean and Organized Sales Floor: Beyond stocking, you will contribute to the overall cleanliness and organization of the sales floor, ensuring aisles are clear, merchandise is tidy, and the environment is welcoming for all customers.

II. Customer Service and Sales Support: Creating Memorable Shopping Experiences

• Proactive Customer Engagement: Actively greet customers as they enter the store and throughout their shopping journey, offering friendly and proactive assistance. This includes engaging in polite conversation, answering basic product-related questions, and efficiently locating specific items for them, ensuring they find exactly what they need.
• Supporting the Sales Team: Provide invaluable support to Cashiers and Sales Associates. This may involve retrieving additional sizes or styles from storage, efficiently clearing fitting rooms to maintain a smooth flow, and assisting customers by carrying larger or multiple items to the register or their vehicle. Your collaborative efforts enhance the overall customer service experience.
• In-Depth Product and Store Knowledge: Cultivate and maintain a deep and comprehensive knowledge of current store promotions, seasonal offerings, company policies (e.g., returns, exchanges), and the overall store layout. This expertise will enable you to provide accurate, up-to-date, and helpful information to customers, resolving their queries efficiently and confidently.
• Problem Resolution: Skillfully and courteously handle routine customer inquiries and minor issues, escalating more complex situations to management as needed, always striving for a positive resolution.

III. Inventory Management and Stock Handling: Precision and Organization in the Backroom

• Detailed Receiving and Verification: Precisely receive and unpack all incoming shipments, meticulously verifying the contents against delivery invoices. This critical step ensures inventory accuracy and helps identify any discrepancies or damaged goods immediately.
• Backroom Organization and Safety: Strategically organize and meticulously maintain the backroom/storage area. This involves creating and adhering to an efficient and systematic storage plan, ensuring easy access to merchandise while prioritizing a safe working environment. All stock must be clearly labeled and accessible.
• Pre-Sales Floor Preparation: Accurately apply correct price labels, security tags, and any other necessary identification stickers to merchandise before moving them to the sales floor. This preparatory step is crucial for preventing errors and ensuring compliance with store policies and inventory control measures.
• Inventory Accuracy Contribution: Actively participate in periodic stock counts and inventory reconciliation efforts, contributing to the overall accuracy of our inventory management system.

Required Skills & Qualifications:

• Experience: 1-2 years of previous experience in a fast-paced retail environment is essential and preferred. Candidates with 0-5 years of experience will be considered if they demonstrate strong foundational skills and enthusiasm for retail.
• Education: Minimum Grade 12/NQF level 4 qualification.
• Communication Skills: Excellent verbal and written communication skills are paramount for interacting effectively with customers, colleagues, and management.
• Attention to Detail: Exceptional attention to detail is critical for accurate stock processing, pricing, and visual merchandising.
• Customer Service Skills: A genuine passion for delivering outstanding customer service, with a friendly, approachable, and helpful demeanor.
• Teamwork: A strong team player who collaborates effectively with colleagues to achieve common goals and contribute to a positive work environment.
• Physical Demands: Ability to lift and carry merchandise up to [specify weight, e.g., 25 lbs], stand for extended periods, and perform tasks requiring bending, stooping, and reaching.
• Flexibility: Ability to work a flexible schedule, including evenings, weekends, and holidays, as retail demands dictate.

This role offers an exciting opportunity to grow within a dynamic retail environment, develop valuable skills, and be an integral part of a customer-focused team.

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