General Assistant – BUCO Honeydew

Full Job Description:

Vehicle Operations and Customer Support Assistant

This dynamic and hands-on role is critical to ensuring the smooth operation of our vehicle services and providing exceptional support to our valued customers and suppliers. We are looking for a dedicated individual who thrives in a fast-paced environment and is committed to upholding our high standards of service and operational efficiency.

Key Responsibilities and Duties:

1. Efficient Order Fulfillment and Customer Delivery:
   • Precisely identify and gather customer orders according to specifications.
   • Accurately verify all items against order forms to prevent discrepancies.
   • Prepare orders for dispatch, ensuring all necessary documentation is complete and attached.
   • Facilitate the smooth handover of orders to customers, providing a friendly and professional interaction.
   • Address any immediate customer queries regarding their orders with a helpful and informed approach.
2. Vehicle Loading, Unloading, and Inventory Management Support:
   • Actively participate in the safe and efficient loading of vehicles with customer orders, ensuring proper weight distribution and securement of goods.
   • Skillfully assist in the offloading of incoming stock, materials, and other goods from delivery vehicles.
   • Utilize appropriate equipment and techniques (e.g., pallet jacks, trolleys, proper lifting methods) to prevent damage to goods and ensure personal safety.
   • Collaborate with warehouse staff to verify incoming shipments against delivery manifests, reporting any discrepancies immediately.
3. Yard Stock Management and Organization:
   • Diligently pack, unpack, and organize yard stock items according to established inventory procedures and layouts.
   • Ensure all stock is clearly labeled, easily accessible, and stored in a manner that maximizes space and prevents damage.
   • Conduct regular visual inspections of stock for quality control and report any damaged or defective items to supervisors.
   • Maintain a clean and orderly yard area, removing debris, empty packaging, and ensuring clear pathways for vehicles and personnel.
4. Vehicle Care, Cleaning, and Safekeeping:
   • Execute thorough cleaning and detailing of company vehicles, including washing, waxing, vacuuming, and interior wipe-downs, to maintain a professional appearance.
   • Perform routine checks on vehicle fluid levels (oil, coolant, washer fluid) and tire pressure, reporting any issues or maintenance needs.
   • Ensure all vehicles are securely parked and locked at the end of each shift or when not in use, adhering to company security protocols.
   • Report any damage, malfunctions, or safety concerns related to vehicles promptly to management.
5. Exceptional Customer and Supplier Assistance:
   • Serve as a primary point of contact for customers and suppliers, offering courteous and effective assistance.
   • Proactively engage with individuals, identifying their needs and directing them to the appropriate department or providing direct support.
   • Assist customers with product inquiries, location of items, and provide general information about services.
   • Facilitate smooth interactions with suppliers during deliveries and collections, ensuring efficient turnaround times.
   • Maintain a helpful and approachable demeanor at all times, reflecting positively on the company.
6. Comprehensive Wash Bay Operations:
   • Operate and maintain wash bay equipment safely and effectively, including pressure washers, foam cannons, and drying apparatus.
   • Follow established wash bay procedures to ensure consistent quality of vehicle cleaning.
   • Manage and replenish cleaning supplies, ensuring the wash bay remains fully stocked and organized.
   • Adhere to all safety guidelines and environmental regulations pertaining to wash bay operations, including proper disposal of waste water and chemicals.
7. Exemplary Customer Service:
   • Consistently provide friendly, professional, and efficient service to all customers, whether in person or via telephone.
   • Actively listen to customer feedback and concerns, striving to resolve issues to their satisfaction and escalating complex matters when necessary.
   • Promote a positive and welcoming atmosphere, fostering strong customer relationships and encouraging repeat business.
   • Represent the company with integrity and a commitment to customer satisfaction in every interaction.
8. Upholding Company Values and Culture:
   • Actively embody and promote the company’s core values, including integrity, teamwork, accountability, and customer focus, in all daily activities.
   • Contribute positively to a supportive and respectful work environment, fostering good relationships with colleagues and management.
   • Adhere strictly to all company policies, procedures, and safety regulations.
   • Demonstrate a strong work ethic, reliability, and a proactive attitude towards continuous improvement.

Minimum Requirements:

• Grade 12 (Matric/High School Diploma): Essential educational qualification to ensure foundational literacy and numeracy skills.
• Product Knowledge: A strong understanding of the products and services offered by the company is highly desirable. Candidates should either possess this knowledge or demonstrate a keen willingness and ability to rapidly acquire it. This includes understanding product specifications, applications, and basic inventory locations.
• Physical Stamina: Ability to perform physically demanding tasks, including lifting, carrying, bending, and standing for extended periods.
• Valid Driver’s License (Code 8/B): Preferred, as it may be required for vehicle maneuvering within the yard or for occasional deliveries/collections.
• Safety Conscious: Demonstrated commitment to following safety protocols and maintaining a safe working environment for oneself and others.
• Communication Skills: Clear and effective verbal communication skills to interact professionally with customers, suppliers, and team members.
• Team Player: Ability to work collaboratively within a team environment to achieve common goals.
• Attention to Detail: Meticulous approach to tasks, ensuring accuracy in order fulfillment, cleaning, and vehicle checks.

This role offers an excellent opportunity for an enthusiastic individual to grow within our organization and become an integral part of our successful team.

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