Closing Date: January 9, 2026
Reference Number: TSE260105-1
Job Title: Food Service Assistant
Business Unit / Division: Fedics
Job Type Classification: Fixed Term Contract
Location – Town / City: Roodepoort
Location – Province: Gauteng
Location – Country: South Africa
About Us:
Fedics, a renowned leader in the catering and food services industry, is actively seeking a dedicated and enthusiastic Food Service Assistant to join our dynamic team. This pivotal role involves contributing to the seamless operation of our food service establishments by assisting with a diverse range of responsibilities. Key tasks will include meticulous meal preparation, ensuring the appealing and organized placement of entrees, salads, and other delectable food items on the serving line, and generally supporting the culinary and service teams. We are looking for individuals who are passionate about delivering exceptional service and contributing to a positive dining experience for our valued clients.
Fedics operates as a proud division of Tsebo Solutions Group, a pioneering African Integrated Workplace Management Solutions Provider. Tsebo Solutions Group is committed to empowering its clients with a comprehensive suite of services designed to optimize their operations. By partnering with Tsebo, clients benefit from significantly reduced costs, mitigated risks, and simplified complexities, all while experiencing an uplift in quality, efficiency, and overall productivity. Our expertise spans across a wide spectrum of essential services, including premium Catering solutions, meticulous Facilities Management, comprehensive Cleaning and Hygiene programs, effective Pest Control, robust Protection services, innovative Energy management, strategic Procurement, inspiring Workspace Design, advanced Engineering capabilities, and efficient management of Remote Camps, among many others.
At the very core of Tsebo’s purpose lies an unwavering commitment to developing our people. We believe that our employees are the heart of our organization, and investing in their growth and skills is the foundation of our success. This dedication translates into a highly knowledgeable and proficient workforce that possesses an intimate understanding of every nuanced need of our diverse client base. To gain a more concise yet comprehensive overview of Tsebo Solutions Group and our impactful work, we invite you to DOWNLOAD OUR ONE-PAGER, which encapsulates who we are and what we stand for in a nutshell.
Duties & Responsibilities:
The successful Food Service Assistant will play a crucial role in upholding the highest standards of our operation. Key responsibilities include, but are not limited to:
- Maintaining Impeccable Cleanliness and Hygiene: A paramount duty is to rigorously ensure that all company and statutory regulations pertaining to cleanliness and hygiene are scrupulously adhered to across all tasks undertaken. This involves meticulous sanitization of workstations, equipment, and serving areas, consistent hand hygiene practices, and proper handling of food items to prevent contamination. The Food Service Assistant will be instrumental in fostering a safe and sterile environment for both staff and customers.
- Upholding Quality Standards: The Food Service Assistant is expected to actively contribute to the consistent delivery of superior quality standards in various critical areas. This includes:
- Customer Service Excellence: Providing friendly, efficient, and professional service to all customers, anticipating their needs, and responding to inquiries with a helpful and positive attitude. Creating a welcoming and pleasant atmosphere is essential.
- Operating Process Efficiency: Adhering strictly to established operating procedures and protocols to ensure smooth and efficient service delivery. This involves following recipes accurately, managing inventory, and coordinating with team members effectively.
- Health and Safety Compliance: Demonstrating a thorough understanding of and unwavering commitment to all health and safety standards. This includes proper handling of hot and cold food, safe use of kitchen equipment, and immediate reporting of any potential hazards.
- Food Standards Integrity: Ensuring that all food prepared and served meets the highest standards of quality, freshness, presentation, and taste. This involves careful inspection of ingredients, precise preparation techniques, and an eye for appealing presentation.
By diligently fulfilling these duties, the Food Service Assistant will directly contribute to Fedics’ reputation for excellence in food service and customer satisfaction, reinforcing our position as a leader in the industry.
Operational Excellence and Team Support:
The kitchen and dining areas are to be maintained in a consistently high state of orderliness and hygiene, ensuring all equipment and supplies are readily available and in pristine condition. This includes meticulously organizing pantry shelves, ensuring adequate stock rotation, and regularly sanitizing work surfaces to uphold stringent food safety standards. Furthermore, a crucial aspect of this role involves actively participating in the onboarding and development of new team members. This entails providing comprehensive guidance on established procedures, demonstrating best practices in food handling and service, and fostering a supportive learning environment to ensure their smooth integration and effective performance within the team.
Inventory Management and Waste Reduction:
A systematic approach to inventory management is paramount. This includes the diligent storage and precise record-keeping of all food leftovers, implementing clear labeling and dating protocols to facilitate efficient utilization and minimize food waste. Regular audits of stored items will be conducted to ensure proper stock rotation and adherence to expiration dates, contributing to both cost efficiency and environmental sustainability. This proactive approach helps to inform future ordering and production decisions, optimizing resource allocation.
Maintaining a Welcoming Environment:
The cleanliness and orderly appearance of all canteen tables, kitchen surfaces, and associated communal areas are of utmost importance. This necessitates routine cleaning schedules, prompt attention to spills and messes, and ensuring all fixtures and furnishings are maintained to a high standard. A clean and inviting environment directly contributes to a positive dining experience for all patrons and promotes a sense of professionalism within the establishment. This extends to ensuring all waste receptacles are regularly emptied and properly sanitized.
Customer-Centric Contractual Fulfillment:
A core responsibility is to meticulously ensure that all customer expectations, as explicitly outlined within the provisions of the service contract, are not only met but consistently exceeded. This requires a thorough understanding of the contractual agreements, proactive communication with clients, and a commitment to delivering services that align precisely with their specifications and standards. Regular reviews of service delivery against contractual obligations will be conducted to identify areas for continuous improvement.
Elevating the Customer Experience:
Cultivating and maintaining a consistently high level of customer service within the designated area of responsibility is a fundamental expectation. This involves active listening, anticipating customer needs, offering prompt and courteous assistance, and demonstrating a genuine commitment to their satisfaction. Every interaction should reflect a professional and helpful demeanor, striving to create a positive and memorable experience for every individual. Feedback mechanisms will be actively utilized to gauge customer satisfaction and inform ongoing service enhancements.
Rigorous Stock Control and Accountability:
Where applicable and as designated, a critical duty involves meticulously counting and accurately verifying all stock within the specified area of responsibility at the end of each shift. This precise inventory count must then be formally documented and signed over to the appropriate staff member commencing the subsequent shift, ensuring seamless transitions and maintaining strict accountability for all consumables and equipment. Any discrepancies are to be immediately reported and investigated to prevent loss and maintain accurate records.
Flexibility and Adaptability to Operational Needs:
A willingness to undertake any reasonable request made by management is essential for the smooth and efficient operation of the establishment. This demonstrates adaptability, a team-oriented approach, and a commitment to supporting the overall objectives of the organization, even if such tasks fall outside the immediate scope of daily duties. This flexibility is crucial in dynamic operational environments.
Proactive Complaint Resolution and Service Improvement:
Promptly addressing and, where feasible, independently resolving customer and client complaints is a vital aspect of maintaining positive relationships and upholding the establishment’s reputation. This involves active listening, empathetic responses, and a proactive approach to finding satisfactory solutions. Similarly, acknowledging and documenting compliments contributes to identifying areas of excellence and reinforcing successful practices. All feedback, both positive and negative, is to be formally reported to management for review and continuous service improvement.
Professional Development and Continuous Learning:
Active participation in all scheduled meetings and relevant training courses is expected, recognizing their importance for professional development and staying abreast of evolving industry standards, best practices, and organizational policies. This commitment to continuous learning ensures that skills remain current, knowledge is expanded, and the ability to contribute effectively to the team is enhanced.
Versatile Operational Support:
Beyond the specific duties outlined, this role encompasses performing any other related work or auxiliary tasks as assigned by supervisors or management. This signifies a versatile and supportive approach, contributing to the overall efficiency and success of the operations in a broad capacity. This can include assisting with special events, covering for colleagues, or undertaking ad-hoc assignments as operational needs dictate.
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